Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jilisv ("we", "us", "our", "Company") collects, uses, discloses, and protects personal information from users ("you", "your", "Player") of our online gaming platform located at https://jilisv.cam (the "Website" or "Platform"). This Policy applies to all services offered by jilisv, including casino games, sports betting, account management, customer support, and related features.

By registering an account or using jilisv services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of our services immediately.

jilisv is committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and other applicable data protection laws. We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jilisv account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers
• Contact Information: Email address, mobile telephone number, and residential address
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Financial Information: Payment method details (GCash account number, PayMaya account, bank account numbers), transaction history, deposit and withdrawal records
• Verification Documents: Government-issued photo identification (passport, driver's license, national ID), proof of address documents, selfie photos for identity verification

2.2 Information Collected Automatically

When you access and use jilisv services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution
• Usage Data: Pages visited, games played, bet history, session duration, click patterns, navigation paths, referring URLs
• Location Data: General geographic location derived from IP address to ensure compliance with geographic restrictions
• Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (with notice)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (GCash, PayMaya, banks) providing transaction verification
• Identity verification services confirming the accuracy of provided information
• Fraud prevention services screening for suspicious activity patterns
• Game providers supplying gameplay statistics and outcomes

3. How We Use Your Information

jilisv uses your personal information for the following purposes:

3.1 Account Management

• Creating and maintaining your player account
• Verifying your identity and age (21+ requirement)
• Authenticating login attempts and preventing unauthorized access
• Managing account settings, preferences, and self-limitation tools

3.2 Service Provision

• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting, and platform features
• Recording gameplay history and calculating bet outcomes
• Delivering customer support and responding to inquiries
• Sending transactional notifications (deposit confirmations, withdrawal updates, bonus credits)

3.3 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and regulations
• Fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations
• Preventing fraud, collusion, and prohibited activities
• Responding to legal processes, court orders, and regulatory requests
• Maintaining records required by Philippine gaming law

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve user experience
• Testing new features and optimizing platform performance
• Conducting market research and player preference studies
• Troubleshooting technical issues and debugging errors

3.5 Marketing and Communications (With Consent)

• Sending promotional offers, bonus announcements, and tournament invitations
• Delivering personalized game recommendations based on play history
• Informing you of new features, games, and platform updates
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time through account settings or by contacting customer support. Opting out does not affect essential transactional communications.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jilisv processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contract with you (Terms and Conditions), including account creation, gameplay provision, and financial transactions
• Legal Obligation: Processing required to comply with Philippine laws, PAGCOR regulations, AML requirements, tax reporting, and court orders
• Legitimate Interests: Processing necessary for fraud prevention, security maintenance, platform improvement, and business analytics, balanced against your privacy rights
• Consent: Processing based on your explicit consent for marketing communications, personalized recommendations, and optional features

5. Information Sharing and Disclosure

5.1 Service Providers

We share personal information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: GCash, PayMaya, and banking partners process deposits and withdrawals
• Game Providers: JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming supply game content and process gameplay data
• Identity Verification Services: Third-party providers verify identification documents and detect fraudulent submissions
• Cloud Hosting Providers: Secure servers store and process data with contractual confidentiality obligations
• Customer Support Tools: Live chat and helpdesk platforms facilitate support communications

All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government authorities, law enforcement, or regulatory bodies when:

• Required by Philippine law, regulation, or legal process
• Requested by PAGCOR for licensing compliance verification
• Necessary to investigate suspected fraud, money laundering, or criminal activity
• Mandated by court order, subpoena, or regulatory audit

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

5.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify individual users with business partners, game providers, or for industry research purposes. This data includes statistical information about gameplay trends, popular games, and platform usage patterns.

6. Data Security Measures

jilisv implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers uses 256-bit SSL/TLS encryption. Passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text.
• Access Controls: Personal data is accessible only to authorized employees and service providers with legitimate business needs. Multi-factor authentication protects administrative systems.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect against cyber attacks and unauthorized access attempts.
• Secure Storage: Personal information is stored on secure servers in access-restricted data centers with physical security controls.
• Regular Updates: Security software, systems, and protocols are updated regularly to address emerging threats and vulnerabilities.
• Incident Response: We maintain procedures for detecting, responding to, and notifying affected users of data breaches as required by Philippine law.

Despite these measures, no internet transmission or electronic storage method is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

jilisv retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, subject to legal and regulatory requirements:

Data Category	Retention Period	Legal Basis
Account Information	Duration of account + 7 years	PAGCOR record-keeping requirements
Financial Transactions	7 years from transaction date	Anti-money laundering regulations
Identity Verification Documents	7 years after account closure	KYC compliance obligations
Gameplay History	7 years from gameplay date	Dispute resolution and auditing
Marketing Consent Records	Until consent withdrawn + 2 years	Proof of consent compliance
Customer Support Records	3 years from last interaction	Service quality and dispute resolution

After retention periods expire, personal information is securely deleted or anonymized. Anonymized data may be retained indefinitely for statistical and research purposes.

8. Your Privacy Rights

You have the following rights regarding your personal information held by jilisv:

8.1 Exercising Your Rights

To exercise any of your data protection rights, contact our Data Protection Officer through:

• Email: [email protected]
• Account Settings: Privacy Controls section
• Customer Support: Request assistance via live chat

We will respond to rights requests within 30 days. Identity verification may be required before processing requests. Some rights are subject to legal limitations, particularly where retention is mandated by law.

8.2 Marketing Opt-Out

You may opt out of marketing communications by:

• Clicking unsubscribe links in promotional emails
• Adjusting notification preferences in account settings
• Contacting customer support with opt-out requests

Opting out does not affect essential account communications such as transaction confirmations, security alerts, or service announcements.

9. Cookies and Tracking Technologies

jilisv uses cookies, web beacons, and similar technologies to enhance user experience and collect usage information:

9.1 Types of Cookies

• Essential Cookies: Required for platform functionality, session management, and security. Cannot be disabled without affecting service operation.
• Performance Cookies: Collect anonymous usage statistics to improve platform performance and user experience.
• Functionality Cookies: Remember preferences, language settings, and personalization choices.
• Marketing Cookies: Track visits across websites to deliver relevant promotional content (requires consent).

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent proper platform functionality. Cookie preferences can be managed in account settings under Privacy Controls.

10. International Data Transfers

While jilisv primarily serves Filipino players, some service providers may be located outside the Philippines. When transferring personal data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Service provider certifications demonstrating data protection compliance
• Technical safeguards including encryption during transfer and storage

International transfers comply with Philippine Data Privacy Act requirements for cross-border data processing.

11. Children's Privacy

jilisv services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from someone under 21, we will immediately delete such information and permanently close the associated account.

Parents or guardians who believe their child has provided personal information to jilisv should contact us immediately at [email protected] for prompt investigation and resolution.

12. Changes to This Policy

jilisv reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service features. Material changes will be communicated via:

• Email notification to your registered address
• Prominent notice on the website homepage
• In-account notification upon next login

The "Last Updated" date at the top of this Policy indicates the effective date of the current version. Continued use of jilisv services after notification of changes constitutes acceptance of the modified Privacy Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact jilisv:

• Data Protection Officer: [email protected]
• Customer Support: [email protected] (24/7 availability)
• Live Chat: Available through website and mobile app

If you are unsatisfied with our response to privacy concerns, you may file a complaint with the National Privacy Commission of the Philippines at their official website or contact details.